Chat Monitoring Representative (On-site)

Are you ready for a rewarding career opportunity with a company that values achieving goals consistently and efficiently, promotes thorough work practices, and fosters a professional environment where accountability is paramount? Join Billshark, the industry leader in fintech bill reduction services, where we negotiate lower rates and cancel unwanted subscriptions for our customers, making saving money an enjoyable experience!

We're a company driven by entrepreneurial spirit, seeking exceptional individuals to join our team. With a commitment to accountability, we provide a work environment where your contributions make a difference.

If you're seeking a role where you can work thoroughly, leaving nothing to chance, and contribute to a positive atmosphere, your search ends here. Our team's dedication to achieving goals efficiently has earned us recognition as a "Great Place to Work" by Fortune Magazine!

Responsibilities: 

• Organize and maintain multiple chat sessions to cancel recurring subscriptions on behalf of customers.
• Closely monitor and review automated communications and workflows.
• Identify and document any missed or wrong responses ensuring all subsequent interactions are accurate.
• Ensure accurate and complete outcomes.
• Maintain a high level of confidentiality and security when handling customer information and account details.
• Achieve individual and team performance targets related to customer satisfaction, efficiency, and volume of cancellations processed.

Requirements: 

• Self-motivated and consistent while working in a fast-paced environment.
• Strong technical skills.
• Keen eye for detail and accuracy.
• Great multi tasking abilities.
• Quick to adapt to new technologies, platforms, and changes in policies.
• Strong willingness to learn and improve continuously.
• Positive, do-what-it-takes attitude.
• Enjoy laughing and not taking the 'bumps in the road' too seriously.
• Alignment with our core values; Tenacity, Camaraderie, and Hunger!